![]() ![]() After about 10 days of emailing (it seems to take 24-36 hours for Behmor to respond every time) Joe agreed to replace the coffee maker as it obviously had a failed internal valve. It took almost 2 days to hear back from them with another oh we are sorry. ![]() Now I am really mad at this time but emailed them the information. Not happy I called Behmor who told me they don’t respond to product problems by telephone I would have to email my problems to them. On Monday I contacted and was told they were sorry but too bad contact Behmor they don’t honor warranties or anything else after the sale. Re configured the unit and tried one more time with the same results. ![]() Figured I did something wrong so did it all over again and this time it made about ¼ of a cup of coffee out of 8 cups of water with the balance remaining in the reservoir. Same experience on day 2.īut then on Saturday I turned on the coffee maker to only find in about 10 minutes it made about 1 of the 8 cups of water into coffee. Only complaint would have been it takes too long to brew. Set-up was smooth and the next morning – oh my - what a great pot of coffee. The BraZen arrived a few days later and upon taking it out of the box I was really impressed with the solid feel and beauty of the machine which had almost every feature I was looking for on a new coffee maker. I purchased a Behmor BraZen Brew System from one of their Authorized Dealers, on October 25, 2012. ![]()
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